Spa Etiquette

Pre-Arrival
We encourage all our guests to arrive 30 minutes prior to your scheduled appointment. Please be prompt in your arrival as late arrivals will be subject to a reduction in treatment time.

Cancellation Policy
As a courtesy to other guests and our therapists, we strictly adhere to our cancellation policy. If you must reschedule or cancel an appointment, please advise us 4 hours in advance to avoid being charged 100% of the scheduled services. For cancellation of a package, 24 hours is required.

Gratuities
For your convenience, a 21% service charge is automatically applied to all services and distributed to the staff.

Spa Considerations
We respectfully ask that you leave your cell phone or electronic devices turned off so that the tranquility of The Spa experience may be preserved.

Please leave all your valuables in your room safe or at home. The Spa Hilton Marco Island cannot be held responsible for loss of personal items.

If you are scheduled for a body treatment or facial, please refrain from shaving at least 4 hours prior to your treatment.

For your comfort and safety, we ask that you shower prior to any body or waxing services.

Age Requirements
Spa treatments and facilities are available for guests 16 years and older. Children ages 12-15 are welcome to enjoy massage, facials, and body treatments, but must be accompanied by an adult at all times. Children ages 11 and younger are welcome to enjoy services in the Hair and Nail Salon only and must be accompanied by an adult.

Gift Certificates
Give the gift of health and wellness with an elegantly wrapped gift certificate to The Spa. Available for any service, package, product, or amount you wish.

Spa Access
On the day of your Spa service(s), we invite you to enjoy our amenities and facilities for the entire day. This includes: robe, sandals, sauna, steam room, rainfall shower, relaxation lounge, Roman hot tub, tranquil Spa Garden, and refreshments. There is a facility fee for those not receiving a scheduled treatment.

Hotel Guests – 30

Non-Hotel Guests – 40

Your First Visit
It is customary to enjoy most body treatments without clothing, but you may wear a bathing suit or undergarment if you prefer. As a friendly reminder, you will be draped to protect your privacy at all times. We will never compromise your modesty.

 

Hours of Operation

Spa and Salon
Season Hours: 8:30am - 7pm

Off Season Hours: 8:30am - 6 pm